{"id":867,"date":"2023-03-01T19:48:37","date_gmt":"2023-03-01T19:48:37","guid":{"rendered":"https:\/\/theleadersoft.com\/?page_id=867"},"modified":"2023-08-07T23:15:59","modified_gmt":"2023-08-07T23:15:59","slug":"mesa-de-ayuda","status":"publish","type":"page","link":"https:\/\/theleadersoft.com\/?page_id=867","title":{"rendered":"Mesa de  ayuda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"867\" class=\"elementor elementor-867\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ba82557 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ba82557\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d9e4366\" data-id=\"1d9e4366\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fb10a10 elementor-widget elementor-widget-heading\" data-id=\"1fb10a10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MESA DE AYUDA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-616329c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"616329c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75d6f4c\" data-id=\"75d6f4c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd81001 elementor-widget elementor-widget-spacer\" data-id=\"dd81001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a8e3894 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a8e3894\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-82c5b6a\" data-id=\"82c5b6a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd40a1a elementor-widget elementor-widget-heading\" data-id=\"dd40a1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mesa de ayuda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5f45e2 elementor-widget elementor-widget-text-editor\" data-id=\"d5f45e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gestionamos los incidentes de soporte para el hardware y software de todo su negocio a trav\u00e9s de un solo punto de contacto telef\u00f3nico.<\/p><p>La mesa de ayuda resuelve los requerimientos e indica los procedimientos para solicitar los servicios proporcionados por su departamento de TI y asigna la actividad al personal indicado. Adem\u00e1s, asiste en la notificaci\u00f3n de tendencias de fallas y de situaciones que le permitan alcanzar altos niveles de servicio a su empresa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8cf5b8d\" data-id=\"8cf5b8d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb75522 elementor-widget elementor-widget-image\" data-id=\"eb75522\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-andrea-piacquadio-845451-1024x683.jpg\" class=\"attachment-large size-large wp-image-870\" alt=\"\" srcset=\"https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-andrea-piacquadio-845451-1024x683.jpg 1024w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-andrea-piacquadio-845451-300x200.jpg 300w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-andrea-piacquadio-845451-768x512.jpg 768w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-andrea-piacquadio-845451-1536x1024.jpg 1536w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-andrea-piacquadio-845451-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-138093f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"138093f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c5d1936\" data-id=\"c5d1936\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bc96d9 elementor-widget elementor-widget-heading\" data-id=\"1bc96d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Beneficios<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64a99d7 elementor-widget elementor-widget-text-editor\" data-id=\"64a99d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u2022 Un solo punto de contacto para la recepci\u00f3n y registro de incidentes.<\/p><p>\u2022 Disponibilidad de servicio en horario h\u00e1bil y extendido (7&#215;24).<\/p><p>\u2022 Operaci\u00f3n de servicios basada en pr\u00e1cticas de ITIL versi\u00f3n 3.0<\/p><p>\u2022 Cobertura local de servicio a nivel nacional.<\/p><p>\u2022 ROI: Se reduce el gasto de operaci\u00f3n.<\/p><p>\u2022 Facilita las funciones complejas gracias a la disponibilidad de personal altamente capacitado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a0a2e7b\" data-id=\"a0a2e7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f7899b elementor-widget elementor-widget-image\" data-id=\"1f7899b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-jeshootscom-714701-1024x683.jpg\" class=\"attachment-large size-large wp-image-871\" alt=\"\" srcset=\"https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-jeshootscom-714701-1024x683.jpg 1024w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-jeshootscom-714701-300x200.jpg 300w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-jeshootscom-714701-768x512.jpg 768w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-jeshootscom-714701-1536x1024.jpg 1536w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-jeshootscom-714701-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d069017 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d069017\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7421ada\" data-id=\"7421ada\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a90e31 elementor-widget elementor-widget-heading\" data-id=\"2a90e31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cobertura y alcance basico<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b186f elementor-widget elementor-widget-text-editor\" data-id=\"27b186f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Hardware<\/b><\/p><p><span style=\"font-style: inherit; font-weight: inherit; font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var(--ast-global-color-4);\">Diagn\u00f3stico, instalaci\u00f3n, troubleshooting y startup.<\/span><\/p><p><b>Software<\/b><\/p><p>Instalaci\u00f3n, configuraci\u00f3n y soporte de aplicaci\u00f3n de uso com\u00fan.<\/p><p><b>Comunicaciones<\/b><\/p><p>Implementaci\u00f3n, dise\u00f1o y configuraci\u00f3n de redes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-731f34f\" data-id=\"731f34f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ccdcdf3 elementor-widget elementor-widget-image\" data-id=\"ccdcdf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-pixabay-270700-1024x683.jpg\" class=\"attachment-large size-large wp-image-872\" alt=\"\" srcset=\"https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-pixabay-270700-1024x683.jpg 1024w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-pixabay-270700-300x200.jpg 300w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-pixabay-270700-768x512.jpg 768w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-pixabay-270700-1536x1024.jpg 1536w, https:\/\/theleadersoft.com\/wp-content\/uploads\/2023\/03\/pexels-pixabay-270700-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MESA DE AYUDA Mesa de ayuda Gestionamos los incidentes de soporte para el hardware y software de todo su negocio a trav\u00e9s de un solo punto de contacto telef\u00f3nico. 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